Benfleet woman raising money to get mother’s ashes back from funeral directors


A woman from Benfleet has launched a crowdfunding campaign to try and raise enough money to pay for her mother’s cremation after an application for a DWP funeral payment on behalf of her now widowed father was rejected.

Nova Moore, 42, is trying to raise £2000 in total to cover the basic cremation and fundraising charges so that the funeral directors in London are able to release her mother Rosemary’s urn.

Nova added that everything has felt like ‘a bit of a blur’ because of the original shock at being told that she only had a few weeks to live due to cancer.

Her crowdfunding page can be found here, and it says:

My mother passed away from cancer five weeks ago today. Me and my father had Mum cremated.

My father receives a state pension, and so is not in a position to pay for Mum’s cremation.

The funeral directors have said that I cannot get Mum’s ashes until I have paid.

I applied for a government funeral payment but it was refused due to my father getting a state pension, and not getting pension credits.

I just want my Mum home. I hope you can help.

Speaking about the funeral payment application from the Department of Work and Pensions, she said:

‘The DWP told me that it was rejected because my mother has a living partner. I appealed and told them that my father gets a state pension, but this appeal failed for the same reason.’

‘They also told me that because my father does not receive pension credits he wouldn’t be entitled to the payment.’

The Southend Bible has spoken to the funeral directors in London to confirm that they have Nova’s mother’s ashes and that the fundraising goal will cover any necessary costs. We have also contacted the DWP for a comment.